The Gate777 Customer Care Team

is here to help you!

We have created comprehensive FAQs to help you to instantly find answers to your questions.
If you can't find what you're looking for, just ask us!

We take great pride in providing friendly and competent customer service 24/7.
If your question is urgent, we recommend using Live Chat.

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support@Gate777.com

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Frequently Asked Questions

How do I deposit money to Gate777?

You can deposit money to Gate777 quickly and easily. Simply click on your account balance in the left-hand menu. You’ll see a “Deposit” button right next to your account balance. Click on it, select your desired deposit method, and follow the instructions on the screen.

At this time, we authorize deposits via Visa, Mastercard, Skrill, Neteller, Paysafe, SOFORT and SEPA Bank Transfer.

How and when can I withdraw my winnings?

You can withdraw your money by going to “My account,” and then selecting “Withdrawal.” The system will automatically walk you through an easy-to-follow process.

Here are few things you need to know before you request a withdrawal.

  • To make a withdrawal, you must have made or make a minimum of one deposit in your lifetime with us and you must have wagered at least once, in full, the deposited amount.
  • The minimum withdrawal amount is £20.
  • We cannot process withdrawals until your payments have been confirmed, all your verification checks have been satisfactorily completed, and you have complied with all other Gate777 withdrawal conditions, specific bonus and other promotional terms that affect your account.

What’s Gate777’s Welcome Bonus offer?

Gate777 offers up to £1,000 in welcome bonuses plus 100 bonus spins. It can be claimed over four separate deposits, as follows.

  • Your first deposit gives you 100% bonus up to £200 and 25 bonus spins.
  • Your second deposit gives you 50% bonus up to £200 and 25 bonus spins.
  • Your third deposit gives you 50% bonus up to £300 and 25 bonus spins.
  • Your fourth deposit gives you 25% bonus up to £300 and 25 bonus spins.

Please note that the minimum deposit required to claim your Welcome Bonus is £20.

I forgot my password. Help!

No worries. Click here to fill in your username and new password. An email will be sent to your registered email address. You will need to click the link in this email to confirm the change of password. Please check your spam folder if you don’t see your confirmation email.

If you can’t remember your username or are unable to change your password, contact support and we’ll be more than happy to help.

Is Gate777 a safe place to play?

Here at gate777, we have done everything possible to make your experience a safe one, including leveraging the latest in internet technology to ensure that your personal details, payment information, and your money are thoroughly protected at every step of your fun-filled journey.

Our site is secured by the strongest SSL encryption available in the market today – courtesy of rapidssl. This is your guarantee that, at no time, can anyone eavesdrop on your activities or tamper with your account. The https prefix and the closed padlock icon in your browser means you’re safe with us.

Licenses & Security

Gate777 Casino is licensed and regulated in Great Britain by the UK licensing commission and also by the Malta Gaming Authority (EU License).

Gate777 is a brand managed by White Hat Gaming Limited, on behalf of Caddell Limited N.V., which is regulated by the UK Gambling Commission under license number 000-038720--319481-008 for customers in Great Britain.

White Hat Gaming Limited is a company registered in accordance with Maltese Law, with the registration no. C73232 whose registered office is 85 St John Street, Valletta, VLT1165, Malta and is licensed and regulated by the Malta Gaming Authority for all other customers under license numbers: MGA/CL1/1303/2017; MGA/CL1/1304/2017; MGA/CL1/1305/2017; MGA/CL1/1372/2017 issued on the 28th August 2017.

What are the payment methods to deposit money in my Gate777 account?

via Visa, Mastercard, Skrill, Neteller, Paysafe, SOFORT and SEPA Bank Transfer.

Is there a deposit fee?

There is no deposit fee, regardless of where you’re located in the world and which deposit method you use.

What’s your withdrawal policy?

At Gate777, we make every effort to process your withdrawal request as quickly and efficiently as possible. To protect everyone involved from fraud, we request that you submit the required documentation as soon as possible, for our review and approval.

Once we have received and verified the necessary documentation, withdrawals have a 24-hour pending time. We cannot process withdrawals until your payments have been confirmed, all your verification checks have been satisfactorily completed, and you have complied with all other Gate777 withdrawal conditions, specific bonus and other promotional terms that affect your account. If the verification checks can't be automatically completed, we will ask you to send us the below documents, upon your first cash-out request, so we can verify your details as soon as possible and proceed to process your withdrawal.

You can scan or take a photo of the documents, and send them to us via email. Please note that we only accept clear, legible, and direct scans and pictures of original documents. Check your email before you hit ‘send’ to make sure it contains all the required documents, as missing documents may cause delays.

Please choose one document from List A and one document from List B to send to us. To help us help you faster, please state your username in all communications.

A. Proof of Identity (photographic)
- Passport
- ID Card (both sides)
- Driver's license (both sides)
B. Proof of Current Residential Address
- Utility Bill (less than 3 months old)
- Credit Card Statement / Bank statement (less than 3 months old)
- Benefits Statement (less than 3 months old)

The minimum withdrawal amount is £20. If you wish to withdraw some or all of your balance, simply select how much you want paid back. Please note that you can only withdraw through the depositing method(s) you used before.

Is there a withdrawal fee?

There is no withdrawal fee, regardless of where you’re located in the world and which deposit/withdrawal method you use. Please note that you can only withdraw through the depositing method(s) you used before, and that the minimum withdrawal amount is £20.

What are the wagering requirements at Gate777?

Wagering requirements are the total amount that must be staked on eligible games to convert a bonus into withdrawable money. They are based on the total stake amount.

Different games contribute different percentages towards the wagering requirements, as shown in the table below.

Game Type

Wagering requirements (percentage of each wager on the game that will contribute towards your wagering requirement)

Slots Games

100%

Except Blood Suckers, Blood Suckers II, Dead or Alive, Devils Delight, Kings of Chicago, Jackpot 6000, Lucky 8 Line, Super Nudge 6000, Big Bad Wolf, 300 Shields, Secrets of the Stones and Victorious.

20%

Table Games

10%

Video Poker Games

10%

Scratchcards & Keno

100%

For example: Let’s assume that a player has deposited £100 and received a bonus of £100, so she has a total balance of £200. She decides to play slots only, therefore, she must stake (wager) 35 X £100 = £3,500 before her bonus can be converted to cash and be eligible for withdrawal.

Or, let’s assume that another player receives a £10 bonus with a 10 wager requirement on the bonus only. The eligible games are Game X at 100% game weighting and Game Y at 20% game weighting. The total staking amount required to convert the bonus when playing Game X only would be £100 (£10 bonus x 10 WRs). But if Game Y is his preferred choice, he would have to wager a total of £500 to fully convert the bonus – because Game Y gives 20%, so every £1 stake would count as £0.20 towards the wagering requirement.

What’s Gate777’s Welcome Bonus offer?

Gate777 offers up to £1,000 in welcome bonuses plus 100 bonus spins. It can be claimed over four separate deposits, as follows.

  • Your first deposit gives you 100% bonus up to £200 and 25 bonus spins.
  • Your second deposit gives you 50% bonus up to £200 and 25 bonus spins.
  • Your third deposit gives you 50% bonus up to £300 and 25 bonus spins.
  • Your fourth deposit gives you 25% bonus up to £300 and 25 bonus spins.

Please note that the minimum deposit required to claim your Welcome Bonus is £20.

What are bonus spins?

bonus spins give you the chance to play a number of rounds for free on a game at Gate777 – of course with the exact same chance of winning as when you play using your own deposit money. Winnings on free rounds are automatically converted to bonus money with a wagering requirement of 35 times the bonus amount.

How can I earn and redeem Loyalty points?

At Gate777, you get something back every single time you play. Whenever you make a bet, you earn Loyalty Points, which can be exchanged for bonuses from the ‘My Account’ section.

When you make your first deposit, you get a bonus of 500 FREE Loyalty Points. And every time you wager £10 (or currency equivalent) with us*, you earn 2 points.

Please note that the number of points you receive varies depending on the game type:

Slots

2.00 points

Roulette

0.25 points

Blackjack’s

0.50 points

Scratch cards

2.00 points

Video Poker and Video Poker Sidebet

1.00 points

Points can be redeemed in batches of 1,000 via our easy-to-use ‘My Account’ tool. You’ll receive a £5 (or currency equivalent) Bonus for every 1,000 points you redeem.

Do you have a VIP Loyalty Program at Gate777?

Yes. Our first-class VIP program entitles qualified players to customized offers, exclusive VIP events and promos, private tournaments for high rollers, 24/7 priority customer support, a personal account manager, as well as personal payment and withdrawal service, plus reward bonuses, seasonal gifts & birthday freebies.

Can I play Gate777 on more than one platform?

Of course! You can enjoy all our games on all PCs, tablets, and smartphones. Your account balance, bonuses, and winnings travel with you – you can deposit, play, get bonuses, and claim your winnings anytime, anywhere on both web and mobile!

Which game providers are available at Gate777?

Our games come from the industry's most talented, innovative and reliable providers, such as Leander, NetEnt, Quickspin, Thunderkick, Evolution Gaming, Microgaming, NYX, Rabcat and others. You’ll definitely find something you like!

Can I set limits on my play at Gate777?

Yes, you can. We take pride in providing a safe and caring gaming environment for all our players. At any time, you can set or change your limits such as time you spend on the site, loss limit etc. For more information, simply visit player protection tools: setting gambling limits in our Responsible Gaming page.

While trying to open the Cashier I received the following error message: 'Your browser is using a pop-up blocker. To continue playing, please enable popups for this site.' Help!

It’s a tiny issue that can be fixed easily. When you see this message, it means that there is a program in your browser that is preventing pop-ups from being opened or displayed. To stop this from happening, follow the steps below.

If you're using Internet Explorer:

  • Click Start, point to All Programs, and then click Internet Explorer.
  • On the Tools menu, click Internet Options.
  • Click the Privacy tab, and then select the Block pop-ups check box to turn off the Pop-up Blocker.
  • Click Apply, and then click OK.
  • To configure the pop-up blocker if you're using Google Chrome, follow these steps:

If you’re using Chrome:

  • Select Settings.
  • Click Show advanced settings.
  • In the Privacy section, click the Content settings button.
  • In the Pop-ups section, select Allow all sites to show pop-ups.
  • Click Apply and OK. Then restart your browser.
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